Rental Terms & Equipment Responsibility Agreement

1. Who this agreement is with

FrameShare is operated by SHOPHAUS INC. Contact: rental@shophaus.ca or +1 382-889-0119. “FrameShare”, “we” and “us” mean SHOPHAUS INC. “Owner” means the member supplying equipment; “renter” means the member receiving it.

These terms govern your equipment-related use of FrameShare. Each rental is an agreement between its owner and renter, together with the equipment, included items, dates, price and other lawful arrangements they expressly agree to. FrameShare supplies the marketplace service and is not the equipment owner, rental supplier, custodian, insurer or guarantor merely by hosting a listing. An owner acting as a business remains responsible for supplier disclosures and obligations required by applicable law.

2. Review and acceptance

Read these terms and correct any equipment, date, rate or contact errors before submitting. You may decline by leaving the checkbox unchecked and closing the form. Owners must expressly agree before publishing, editing or republishing a listing and before accepting a rental. Renters must expressly agree before submitting a rental request. Both members must have accounts and complete the required ID verification.

An owner’s acceptance reserves the dates. The renter must then pay the displayed total through Stripe before pickup. Owners accept the same dated terms as the renter. Owners must include applicable taxes and every mandatory rental charge in the advertised daily rate, and disclose included items, condition, permitted use and pickup arrangements before a request. Do not add undisclosed charges or require a second payment for the same rental. Any material changes need separate express consent and must comply with law.

We record the signed-in account, display name, role, action, terms version, equipment or rental reference, and acceptance time. The full terms and a rental record can be saved or printed. Keep copies of any additional agreement and handover evidence. Existing rentals do not acquire these terms retroactively; a pending request without recorded acceptance must be reviewed by the renter before the owner can accept it.

3. Renter responsibility for equipment

Subject to applicable law and the exceptions below, the renter assumes responsibility for the equipment and every supplied accessory from actual handover into the renter’s care until actual return to the owner or an agreed recipient at the agreed place. This includes possession by anyone the renter permits to handle the equipment, and any agreed transport during that period. A late administrative update in FrameShare does not extend responsibility beyond an otherwise proven return.

During that period, the renter is financially responsible to the owner for loss, theft, destruction, missing accessories, and damage beyond normal wear and tear, including accidental damage, misuse, unauthorized use, inadequate storage, or failure to follow operating instructions. Responsibility for theft or accidental loss is not automatically removed because another person caused it. Do not lend, sub-rent, modify, repair or transfer the equipment without the owner’s written permission.

The renter is not responsible under this agreement for ordinary wear from permitted careful use, pre-existing damage, or an inherent fault or owner maintenance failure that the renter did not cause or worsen. Responsibility is reduced to the extent a loss is attributable to the owner’s acts or omissions or applicable law requires otherwise. Stop using unsafe or faulty equipment and notify the owner promptly.

4. Damage, loss and compensation

Notify the owner promptly when equipment is damaged, missing or stolen, and take reasonable steps to prevent further harm. Preserve photographs, messages, serial numbers and other evidence. Cooperate with a reasonable insurance or police report where appropriate. Do not continue using damaged gear or arrange a repair without permission, except for reasonable urgent steps needed to protect people or prevent further damage.

The owner must explain and document a claim. Compensation is based on reasonable, evidenced repair costs or, if repair is not reasonable or the item is not returned, the reasonable value of a comparable replacement reflecting age, condition and accessories. There is no automatic entitlement to a brand-new upgrade or an unsupported fee. Related direct costs must be reasonable, documented, lawfully recoverable and agreed where required. Insurance, deposits, recovered equipment and other reimbursements must be credited so there is no double recovery.

A claim is not automatically proven because an owner reports it. Members may dispute responsibility or the amount and retain their legal remedies. An agreed return confirmation is a record of handover, not a waiver of a valid hidden-damage claim or of statutory rights. FrameShare does not automatically charge a card for damage, seize a deposit, assess a penalty or determine legal liability under these terms.

5. Owner responsibilities and equipment risk

Owners must own the equipment or have authority to rent it, describe its condition and included accessories accurately, disclose known defects, and supply reasonably maintained equipment that is safe for the agreed use. Provide relevant instructions, limitations and any supplier information or agreement copy required by law. Do not offer stolen, recalled, illegal or unsafe equipment.

Check the renter and the suitability of the proposed use before agreeing to hand over gear. Record condition, serial numbers and included items at pickup and return, preferably with dated photographs acknowledged by both members. Agree the payment, deposit, return arrangements and any insurance requirements in advance. Owners decide which requests to accept and are responsible for checking their own insurance coverage, exclusions and deductibles for commercial or peer-to-peer rentals.

Owners acknowledge that renting equipment carries risks of damage, destruction, loss, theft, late or failed return, fraud, non-payment and difficulty recovering compensation. They offer and hand over equipment at their own risk. FrameShare does not promise to repair, replace or reimburse equipment, pay a member’s debt, recover stolen property, or guarantee a renter’s performance. An owner’s recourse for a renter’s breach is against the responsible renter, subject to the exceptions in section 6 and applicable law.

To receive online rentals, owners must complete Stripe’s connected-account onboarding and keep payments and payouts enabled. Owners authorise FrameShare to deduct its 1% application fee from each payment made through the website. Stripe’s separate processing fees, disputes, refunds, reserves and payout timing are governed by the owner’s Stripe agreement. Bank and identity information for payouts is supplied directly to Stripe.

6. FrameShare’s role and limits on responsibility

FrameShare does not provide equipment insurance, a damage protection plan, a security deposit guarantee or a replacement guarantee. ID verification checks an account holder’s identity; it does not establish equipment ownership, condition, competence, honesty, ability to pay, or insurance coverage. A verification badge is not a promise that a rental is safe or risk-free.

To the fullest extent permitted by applicable law, FrameShare and SHOPHAUS INC. are not responsible or liable to an owner or renter for equipment loss, theft, destruction, damage, missing items, late or failed return, member fraud, non-payment, or other member conduct arising from an equipment rental. By expressly accepting these terms, owners and renters accept this allocation of responsibility and release FrameShare / SHOPHAUS INC. from those equipment-related claims to that lawful extent.

This limitation does not exclude our liability for our own fraud, wilful misconduct or gross negligence, or any liability that cannot lawfully be excluded or limited. Nothing in these terms removes mandatory consumer rights, applicable statutory warranties, rights to cancel or obtain a refund where the law provides them, or access to courts and remedies that cannot be waived. If a provision conflicts with a mandatory legal protection, that protection applies and the provision is limited only to the extent necessary.

7. Online payments, 1% fee, refunds and cancellations

All website rental payments are in Canadian dollars and use Stripe Checkout. Pickup and return dates both count toward the total. Online payments must be at least CA$0.50. The quoted total, including applicable taxes and mandatory rental charges included by the owner, is retained with the request. A renter pays only after owner acceptance and before the equipment is handed over.

The charge is made directly on the gear owner’s connected Stripe account. FrameShare / SHOPHAUS INC. receives 1% of the payment, rounded to the nearest cent. For a CA$20 rental, FrameShare’s fee is CA$0.20 and CA$19.80 remains before Stripe’s separate processing fees. Those Stripe fees reduce the owner’s proceeds further. The renter is not charged an additional FrameShare checkout fee. Stripe pays the owner’s available balance to their bank under Stripe’s payout schedule; bank availability is not immediate or guaranteed by FrameShare.

Owners agree to the 1% fee when listing and accepting online rentals. Owners are the payment merchants and are responsible for their tax and supplier obligations. FrameShare does not provide insurance, collect security deposits or automatically collect damage claims. Any optional separate arrangements require express agreement and must not be used to add undisclosed mandatory rental charges.

A pending request can be cancelled without payment. For an accepted online rental that the app permits cancelling before pickup, FrameShare expires an unpaid checkout or requests a full refund of the rental payment, including return of its application fee. Cancellation may remain pending while Stripe confirms payment or processes a refund. Stripe’s original processing fees may not be returned to the owner. The owner must keep sufficient funds available for refunds and remains responsible for obligations under applicable law.

After pickup, contact the owner about returns, changes or refunds. Owners can manage their payment account and any additional lawful refunds in Stripe. Refund, dispute and bank settlement status can take time to update. A payment-return page, booking cancellation or payout-setup return alone is not proof of successful payment, refund or payout; the app checks Stripe’s confirmed status.

Nothing here overrides mandatory cancellation, refund, warranty or other legal rights. Older rentals keep their accepted agreement and payment arrangements; the online fee is not imposed retroactively. Check My rentals for payment and booking updates. Booking email and text notifications are not currently provided.

8. Disputes, changes and applicable law

Raise an equipment concern with the other member promptly, share supporting evidence and try to resolve it reasonably. Contact rental@shophaus.ca for marketplace or account support. FrameShare may assist with platform records and apply its account rules, but does not act as an insurer, court, debt collector or binding adjudicator of equipment disputes. These terms do not require mandatory arbitration or waive class proceedings or other non-waivable remedies.

Ontario law and applicable Canadian federal law govern these terms, subject to any mandatory protections or jurisdiction rights that apply where a member resides or the transaction occurs. Members retain the right to use any court, tribunal or process available under applicable law.

New versions will be published with a new version date and will require fresh acceptance for the activity to which they apply. A newer website version does not rewrite an earlier rental agreement. Keep the dated version you accepted and the rental record. Any unenforceable provision is limited or severed only as necessary; the remaining lawful provisions continue to apply.