How renting works.

1. Create your account & verify

Sign in, then save your name, city, and handover contact. Renting and listing require a live government-ID and selfie check through Stripe Identity. If verification setup is pending, those actions stay unavailable.

FrameShare keeps your profile, rental records, and ID-check reference and status. Stripe handles your ID images and selfie. Your handover contact is shown to the other member after a request is accepted.

2. Find gear & request dates

Prices are in Canadian dollars per day. Both pickup and return dates count toward the total, with a maximum rental of 90 days. Your request preserves the total quoted when you booked, even if the owner later changes the daily rate. Owners must include applicable taxes and mandatory rental charges in that rate.

An owner’s acceptance reserves the dates. For online rentals, the renter pays through Stripe before pickup. Open My rentals to check responses and view handover contact details. Email and text notifications are not enabled.

3. Pay securely & arrange pickup

After the owner accepts, open My rentals and choose Pay securely. Stripe processes the payment directly on the gear owner’s Stripe account. FrameShare takes 1% from the payment; Stripe’s separate processing fees reduce the owner’s proceeds further. There is no extra FrameShare fee added to the renter’s checkout total.

For a $20 rental, FrameShare gets $0.20 and the owner receives $19.80 before Stripe processing fees. Payout timing depends on Stripe and the owner’s bank. Owners set up payouts in My gear or their profile. Online requests open after the owner’s payout setup is ready.

Agree on pickup, condition and included accessories. The app confirms payment before allowing pickup to be marked complete. FrameShare does not provide insurance, collect security deposits or automatically charge for equipment damage.

The owner confirms pickup in My rentals after handing over the kit. You can cancel a pending request, or an accepted rental on or before its pickup date until pickup is confirmed. Owners can cancel an accepted request that was never picked up, including after the scheduled date. Cancelling an accepted online rental before pickup closes an unpaid checkout or requests a full refund, including the FrameShare fee. Cancellation stays pending while Stripe confirms the result. Stripe’s processing fee may not be returned to the owner. After pickup, contact the owner about changes or refunds. Older rentals keep their original payment arrangements.

Equipment responsibility & agreement

Renters must agree to responsibility for loss, theft, missing items and damage beyond normal wear, subject to the agreement’s exceptions and legal rights. Owners must acknowledge that FrameShare / SHOPHAUS INC. does not insure equipment or guarantee reimbursement. Both accept the same dated terms for a rental.

Read the full agreement in the request or listing form, then select the checkbox to accept. You can decline by closing the form. Download your agreement record from My rentals; owners can also download their listing acceptance from My gear. Read the Rental Terms & Equipment Responsibility Agreement.

4. Return the kit

Return everything on the agreed date. The owner checks the equipment and marks the rental returned to complete it. Keep your rental agreement and Stripe payment receipt. Payment and refund status appear in My rentals.

Listing your gear

Use a clear equipment photo and an accurate description of its condition and accessories. You can edit or pause your listing in My gear. Pausing stops new requests and preserves existing bookings. Complete Set up payouts in My gear so renters can pay you. Stripe collects your bank and business details. Check My rentals for requests, accept suitable dates, and confirm pickup only after payment and handover, then confirm return.

An ID badge confirms the account holder’s identity. It does not confirm equipment ownership or condition, and is not insurance or a rental guarantee.